Resolved -
Dear Valued Customer,
We are pleased to inform you that the platform performance issue has been fully resolved. All services have been restored to normal operation.
If you continue to experience any problems, please do not hesitate to contact our support team.
Thank you for your understanding and patience during this time.
Best regards,
Team Netcore Cloud
Jul 7, 21:07 IST
Monitoring -
Dear Valued Customer,
We are pleased to inform you that the platform has been restored and core services are now operational. The incident has been resolved, and our engineering team is actively monitoring the platform to ensure continued stability.
Current Update:
1. Uploads, Campaigns, Journeys, and Report Generation impacted during the incident are currently being replayed and processed. This activity is expected to be completed within the next 2 hours.
2. As the platform remains under monitoring, you may experience temporary slowness on the UI while backlog processing is completed.
3. Platform performance is expected to gradually stabilize over the next 1–2 hours.
Our engineering team will continue to closely monitor the platform until all services are fully restored and operating normally.
Thank you for your patience, understanding, and continued support.
For real-time updates, please visit https://status.netcorecloud.com.
Best regards,
Team Netcore Cloud
Jul 7, 17:14 IST
Update -
Dear Valued Customer,
We would like to inform you that the platform performance degradation is still ongoing. Our engineering team continues to actively investigate the issue and work toward restoring normal platform performance as quickly as possible.
Approximate ETA: 1 hour
We sincerely apologize for the continued inconvenience and appreciate your patience while we work on resolving this issue.
We will continue to share updates as new information becomes available.
For real-time updates, please check our status page at https://status.netcorecloud.com.
Thank you for your patience and understanding.
Best regards,
Team Netcore Cloud
Jul 7, 15:43 IST
Investigating -
Dear Valued Customer,
We are currently experiencing platform performance degradation, which may result in slower response times across the platform. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
Incident Details:
Issue: Platform performance degradation (slowness)
Impact: Campaigns, Journeys, Uploads, Product Sync, Report Export & Update, and Segment Refresh functionalities may experience delays or degraded performance.
Status: Under Investigation
Approximate ETA: 1 hour
We will continue to provide updates as soon as new information becomes available.
For real-time updates, please check our status page at https://status.netcorecloud.com.
Thank you for your patience and understanding.
Best regards,
Team Netcore Cloud
Jul 7, 14:35 IST