Resolved -
Dear Valueable Customer,
We are pleased to inform you that the issue affecting Reports engine under Email API platform has been fully resolved yesterday night. All services have been restored to normal operation. We have been monitoring the same since last 12 hours after the fix and do not see any deterioration within our report updation on Email API platform panel.
If you continue to experience any problems, please do not hesitate to contact our support team. You can check our Status Page at "https://status.netcorecloud.com for further updates or information on this incident.
Thank you for your understanding and patience during this time.
Best regards,
CPaaS Team, Netcore Cloud
Jan 14, 07:06 UTC
Identified -
Dear Valued Customer,
We wanted to inform you that the issue affecting the email delivery reports on our Email API platform has been identified. Our backend teams are actively working to resolve this matter on the highest priority.
We will keep you updated with any further developments and appreciate your patience and understanding as we work toward a resolution.
Thank you for your continued support.
Best regards,
CPaaS Team, Netcore Cloud
Jan 13, 10:47 UTC
Investigating -
Dear Valueable Customer,
We are aware of ongoing issues affecting Reports engine under Email API platform. Customers may experience slower than usual performance or interruptions in reports available within Email API platform panel.
Our team is actively investigating the issue, and we will provide further updates as we work to resolve it.
Note: No problem with processing & delivery of emails on time.
For more information or updates, please visit our status page at "https://status.netcorecloud.com".
We appreciate your patience and apologize for any disruption this may cause.
Best regards,
Team Netcore Cloud
Jan 13, 07:38 UTC