All Systems Operational
Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
CE - Dashboard Operational
90 days ago
100.0 % uptime
Today
CE - Campaign Email Operational
90 days ago
100.0 % uptime
Today
CE - Campaign SMS Operational
90 days ago
100.0 % uptime
Today
CE - Campaign APN & BPN Operational
90 days ago
100.0 % uptime
Today
CE - API/SDK Ingestion Operational
90 days ago
100.0 % uptime
Today
CE - Journeys Operational
90 days ago
100.0 % uptime
Today
CE - Uploads Operational
90 days ago
100.0 % uptime
Today
CE - Segmentation Operational
90 days ago
100.0 % uptime
Today
CE - Reports Operational
90 days ago
100.0 % uptime
Today
CPaaS - Email Operational
90 days ago
100.0 % uptime
Today
CPaaS - Whatsapp Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
99.44 % uptime
Today
CE - Dashboard Operational
90 days ago
99.19 % uptime
Today
CE - Campaign Email Operational
90 days ago
99.19 % uptime
Today
CE - Campaign SMS Operational
90 days ago
99.19 % uptime
Today
CE - Campaign APN & BPN Operational
90 days ago
99.19 % uptime
Today
CE - API/SDK Ingestion Operational
90 days ago
99.19 % uptime
Today
CE - Journeys Operational
90 days ago
99.19 % uptime
Today
CE - Uploads Operational
90 days ago
99.19 % uptime
Today
CE - Segmentation Operational
90 days ago
99.19 % uptime
Today
CE - Reports Operational
90 days ago
99.19 % uptime
Today
CPaaS - Email Operational
90 days ago
100.0 % uptime
Today
CPaaS - SMS Operational
90 days ago
100.0 % uptime
Today
CPaaS - Whatsapp Operational
90 days ago
100.0 % uptime
Today
CPaaS - RCS Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
100.0 % uptime
Today
CPaaS - Email Operational
90 days ago
100.0 % uptime
Today
CPaaS - Whatsapp Operational
90 days ago
100.0 % uptime
Today
EU Operational
90 days ago
100.0 % uptime
Today
CE - Dashboard Operational
90 days ago
100.0 % uptime
Today
CE - Campaign Email Operational
90 days ago
100.0 % uptime
Today
CE - Campaign SMS Operational
90 days ago
100.0 % uptime
Today
CE - Campaign APN & BPN Operational
90 days ago
100.0 % uptime
Today
CE - API/SDK Ingestion Operational
90 days ago
100.0 % uptime
Today
CE - Journeys Operational
90 days ago
100.0 % uptime
Today
CE - Uploads Operational
90 days ago
100.0 % uptime
Today
CE - Segmentation Operational
90 days ago
100.0 % uptime
Today
CE - Reports Operational
90 days ago
100.0 % uptime
Today
CPaaS - Email Operational
90 days ago
100.0 % uptime
Today
CPaaS - Whatsapp Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 15, 2024

No incidents reported today.

Nov 14, 2024
Service Outage Notification: CEE Platform (India) Access and Processing Delays Due to Network Issue
Resolved - Dear Valued Customer,

This is to inform you that, following thorough monitoring, we have confirmed that the issue with our India Data Center (DC) system has been resolved and CEE panels are fully functional.

Important Note: There might be a delay in report updates for the duration of the incident. We are actively working to ensure these updates are completed.

Thank you for your understanding and patience.

Best regards,
CEE Support Team
Nov 14, 10:09 UTC
Monitoring - Dear Valued Customer,

This is to inform you that our Data Center (India - DC) is now up. Our team is closely monitoring the system to ensure continued stability and will promptly address any issues should they arise.

We sincerely apologize for any inconvenience this situation may have caused, and we really appreciate your patience and understanding as we work to maintain the highest quality and reliability of our services.

We will keep you informed of any further developments.

Best regards,
CEE Support Team
Nov 14, 07:34 UTC
Identified - Dear Valued Customer,

We are writing to inform you of a service disruption currently affecting our CEE platform, which began at approximately 4:00 AM. This incident is due to a network issue originating from our Tata Data Centre (India), where a downed switch has impacted connectivity between the

Data Centre and our platform. As a result, you may be experiencing interruptions across several areas, including:
- Panel login issues
- Campaign / Journey processing delays
- Data upload issues
- Report updates
- Event processing delays

Our network team is actively collaborating with the Data Centre team to resolve this issue as quickly as possible. Although we do not have an estimated time for resolution yet, please be assured that we are closely monitoring the situation. We will provide progressive updates every hour to keep you informed of any developments.

We understand the inconvenience this may cause and appreciate your patience as we work towards restoring full service.
Thank you for your understanding and continued trust in us.

Best regards,
CEE Support Team
Nov 14, 05:07 UTC
Observing Network related alarm in India DC
Resolved - Dear Valued Customer,

This is to inform you that, following thorough monitoring, we have confirmed that the issue with our India Data Center (DC) system has been resolved. SMS API injection and delivery have now been rolled back to our primary DC site.

Additionally, the following services have been restored:

- BizBond
- SMPP
- LC/SC
- Webhook

Important Note: There might be a delay in report updates for the duration of the incident. We are actively working to ensure these updates are completed.

Thank you for your understanding and patience.

Best regards,
CPaaS Support Team, NetcoreCloud
Nov 14, 10:06 UTC
Monitoring - Dear Valued Customer,

This is to inform you that our Data Center (India - DC) is now up. Our team is closely monitoring the system to ensure continued stability and will promptly address any issues should they arise.

Important Note: SMS API traffic is currently running through our Disaster Recovery (DR) setup, so we do not anticipate any impact on SMS API services for injection and delivery. However, please be aware that you might experience delay in report updates and webhook pingbacks.

We sincerely apologize for any inconvenience this situation may have caused, and we really appreciate your patience and understanding as we work to maintain the highest quality and reliability of our services.

We will keep you informed of any further developments.

Best regards,
CPaaS Support Team, Netcorecloud
Nov 14, 07:31 UTC
Update - Dear Valued Customer,

We are reaching out with an update regarding the network issue currently affecting our India IDC.

Our team continues to work closely with our upstream ISP to resolve this issue as quickly as possible.

Important Note: SMS API traffic has been rerouted to our Disaster Recovery (DR) setup, so no impact is anticipated on SMS API services for injection and delivery.

Please note, however, that you may experience intermittent issues with the following services:

BizBond
SMPP
LC/SC
Delivery Reports Pingback

We will keep you informed as we progress with the resolution. We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter swiftly.

Best regards,
CPaaS Support Team, Netcorecloud
Nov 14, 04:32 UTC
Update - Dear Valued Customer,

We would like to provide you with an update on the network issue we are addressing for India DC.

While we have implemented several measures to mitigate the impact, we are still observing some network packet loss. Our team is actively working with our upstream ISP to resolve this as swiftly as possible.

Important Note: SMS API traffic has been rerouted to our Disaster Recovery (DR) setup, and therefore, we do not anticipate any impact on SMS API services for injection and delivery.

We will continue to keep you informed of our progress and any further developments.

Thank you for your patience.

Best regards,
CPaaS Support Team
Nov 13, 19:18 UTC
Identified - Dear Valued Customer,

We would like to inform you that we are currently observing network-related alarms on our platform that could potentially impact our services. While there is currently no effect on SMS injection or delivery, we are taking proactive steps to ensure uninterrupted service.

Activity Details:

Purpose: Resolve observed network issues and maintain continuous service quality
Activity: Maintenance within our Data Centre (DC) setup
Scheduled Time: 13th November 2024, 20:30 – 23:00 IST
During this maintenance window, SMS API traffic will be rerouted to our Disaster Recovery (DR) setup, so we do not anticipate any impact on SMS API services for both injection and delivery.

We appreciate your understanding and support as we work to enhance your experience.

Best regards,
CPaaS Support Team
Nov 13, 15:09 UTC
Nov 13, 2024
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Important Update: Email Delivery Issues with Certain Domains
Resolved - Dear Valued Customer,

We are pleased to inform you that all of our IPs previously listed in the Spam CSS by Spamhaus have now been removed. While email delivery has been restored for most messages sent through our CPaaS platform, please note that it may take a few more hours for recipient MX servers to update their spam filters and fully normalise email delivery.

We kindly request that you monitor your email delivery and confirm if everything is functioning as expected.

If you experience any issues with email delivery, please feel free to reach out to us at help@netcorecloud.com.

Thank you for your understanding.

Best regards,
CPaaS Support Team, Netcore Cloud
Nov 8, 12:25 UTC
Identified - Dear Valued Customer,

We wanted to update you that most of the IP networks previously listed in Spamhaus CSS listing have been removed. However, a few networks are still awaiting de-listing, which may cause intermittent delivery issues to certain corporate and other domains.

Please note: Even after full de-listing, it may take additional time for MX servers of the recipient domains to synchronise with this change and update their spam filter policy, which could temporarily affect email delivery.

We are actively working with Spamhaus to expedite the de-listing of all IP networks and will keep you updated as we progress.

Thank you for your patience.

Best regards,
CPaaS Support Team
Nov 8, 09:47 UTC
Investigating - Dear Valued Customer,

We are currently experiencing intermittent issues with email deliveries to certain corporate and Yahoo domains. This problem is due to a false positive listing of our network with Spamhaus. Our internal monitoring systems detected this issue last night, and we have been actively coordinating with the Spamhaus team to resolve it as quickly as possible.

Spamhaus has acknowledged that the listing was caused by an issue on their end, which has affected not only Netcorecloud but also several other global email service providers.

Actions Being Taken:
1. Identifying Impacted IPs: We are in the process of identifying the specific IP addresses affected by this listing.
2. Implementing Necessary Changes: Our team is making the required adjustments to ensure the timely delivery of your emails.
3. Collaborating with Spamhaus: We are in ongoing discussions with the Spamhaus team to prioritize and expedite the removal of our network from their blacklist.

Expected Resolution Time: Tentatively 8-12 hours.

What You Can Do:
1. Monitor Your Emails: Please keep an eye on your email deliveries during this period.
2. Report Issues: If you continue to experience any problems with email deliveries, do not hesitate to contact us at help@netcorecloud.com

We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter swiftly.

Thank you for your understanding & continued trust in Netcorecloud.

Best regards,
CPaaS Support Team, Netcorecloud
Nov 8, 05:24 UTC
Nov 7, 2024
Issues observed with delivery of messages to JIO users
Resolved - Dear Valued Customer,

We observed intermittent issues with SMS delivery to Jio users across India due to a temporary disruption on Jio’s end. This issue affected message delivery through our SMS API platform between 1:00 pm and 2:00 pm IST.

Our SMS delivery monitoring system detected this promptly, and we coordinated with the Jio team to resolve it immediately.

Please feel free to reach out to us at help@netcorecloud.com if you have any further questions.

Thank you for your understanding and cooperation.

Best regards,
CPaaS Team, Netcorecloud
Nov 7, 07:30 UTC
Nov 6, 2024

No incidents reported.

Nov 5, 2024
Reports update issue for SMS API application
Resolved - Dear Valued Customer,

We are happy to inform you that the same issue of older day sms reports within our CPaaS Platform is resolved now. The older reports are now accessible on the Bizbond panel for your use as usual.

Request you to please check and let us know in case of anything on help@netcorecloud.com

We thank you for your understanding and patience.

Regards,
CPaaS Support Team @Netcorecloud
Nov 5, 10:15 UTC
Update - Dear Valued Customer,

We are still investigating on the sms delivery reports update issue along with our backend teams on top priority. Basis the currently available details, we might need some more time in order to fix this issue.

Impacted Application: Bizbond
Expected ETA : 2 hours.

Please note that current day sms delivery reports & webhook updates for SMS delivery reports are functioning as expected. We will keep you informed with further updates as we progress.

Thank you for your understanding and patience.

Best regards,
CPaaS Support Team @Netcorecloud
Nov 5, 08:18 UTC
Investigating - Dear Customer,

We are currently experiencing an issue with the update of SMS delivery reports older than the current day within our CPaaS platform for SMS API product. Our backend teams are actively working to resolve this as a top priority.

Impacted Application: Bizbond

Estimated Resolution Time: 1 hour

Please note that current day sms delivery reports & webhook updates for SMS delivery reports are functioning as expected. We will keep you informed with further updates as we progress.

Thank you for your understanding and patience.

Best regards,
CPaaS Support Team
@Netcorecloud
Nov 5, 07:33 UTC
Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

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