Delivery Reports and webhook update issue for SMS API application

Incident Report for Netcore Cloud

Resolved

This incident has been resolved.
Posted Aug 16, 2025 - 09:55 UTC

Identified

Dear Customer,

We are pleased to inform you that the reported issue has been identified and resolved by our concerned team.

Please note that webhook and delivery report updates are currently in progress and may reflect with some delay. Our team is actively monitoring the services to ensure stability and smooth operations.

In case you need any assistance, please feel free to reach us at help@netcorecloud.com.

We sincerely thank you for your patience and understanding.


Regards,
CPaaS Support Team @Netcorecloud
Posted Aug 16, 2025 - 09:55 UTC

Investigating

Dear Customer,

We are currently experiencing an issue with the update of SMS delivery reports and webhook for the current day within our CPaaS platform for SMS API product. Our backend teams are actively working to resolve this as a top priority.

Impacted Application: Bizbond

Estimated Resolution Time: 2 hour

We will keep you informed with further updates as we progress.

Thank you for your understanding and patience.

Best regards,
CPaaS Support Team
@Netcorecloud
Posted Aug 16, 2025 - 07:15 UTC
This incident affected: India (CPaaS - SMS).