This is to inform you that, following thorough monitoring, we have confirmed that the issue with our India Data Center (DC) system has been resolved. SMS API injection and delivery have now been rolled back to our primary DC site.
Additionally, the following services have been restored:
- BizBond - SMPP - LC/SC - Webhook
Important Note: There might be a delay in report updates for the duration of the incident. We are actively working to ensure these updates are completed.
Thank you for your understanding and patience.
Best regards, CPaaS Support Team, NetcoreCloud
Posted Nov 14, 2024 - 10:06 UTC
Monitoring
Dear Valued Customer,
This is to inform you that our Data Center (India - DC) is now up. Our team is closely monitoring the system to ensure continued stability and will promptly address any issues should they arise.
Important Note: SMS API traffic is currently running through our Disaster Recovery (DR) setup, so we do not anticipate any impact on SMS API services for injection and delivery. However, please be aware that you might experience delay in report updates and webhook pingbacks.
We sincerely apologize for any inconvenience this situation may have caused, and we really appreciate your patience and understanding as we work to maintain the highest quality and reliability of our services.
We will keep you informed of any further developments.
Best regards, CPaaS Support Team, Netcorecloud
Posted Nov 14, 2024 - 07:31 UTC
Update
Dear Valued Customer,
We are reaching out with an update regarding the network issue currently affecting our India IDC.
Our team continues to work closely with our upstream ISP to resolve this issue as quickly as possible.
Important Note: SMS API traffic has been rerouted to our Disaster Recovery (DR) setup, so no impact is anticipated on SMS API services for injection and delivery.
Please note, however, that you may experience intermittent issues with the following services:
BizBond SMPP LC/SC Delivery Reports Pingback
We will keep you informed as we progress with the resolution. We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter swiftly.
Best regards, CPaaS Support Team, Netcorecloud
Posted Nov 14, 2024 - 04:32 UTC
Update
Dear Valued Customer,
We would like to provide you with an update on the network issue we are addressing for India DC.
While we have implemented several measures to mitigate the impact, we are still observing some network packet loss. Our team is actively working with our upstream ISP to resolve this as swiftly as possible.
Important Note: SMS API traffic has been rerouted to our Disaster Recovery (DR) setup, and therefore, we do not anticipate any impact on SMS API services for injection and delivery.
We will continue to keep you informed of our progress and any further developments.
Thank you for your patience.
Best regards, CPaaS Support Team
Posted Nov 13, 2024 - 19:18 UTC
Identified
Dear Valued Customer,
We would like to inform you that we are currently observing network-related alarms on our platform that could potentially impact our services. While there is currently no effect on SMS injection or delivery, we are taking proactive steps to ensure uninterrupted service.
Activity Details:
Purpose: Resolve observed network issues and maintain continuous service quality Activity: Maintenance within our Data Centre (DC) setup Scheduled Time: 13th November 2024, 20:30 – 23:00 IST During this maintenance window, SMS API traffic will be rerouted to our Disaster Recovery (DR) setup, so we do not anticipate any impact on SMS API services for both injection and delivery.
We appreciate your understanding and support as we work to enhance your experience.